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eLearning

• Before You Begin
  • Activate Your Account
  • Perform the Browser Tune Up
  • Get Java
  • Configure Pop-Up Blockers
  • Uninstall Search Bars
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• Troubleshooting

Troubleshooting

Basic Troubleshooting

Many problems can be fixed by running through some basic troubleshooting steps.

• Browser Tune-Up
• Installing/reinstalling Java
• Pop-up blocker configuration
• Uninstall browser toolbars
• Clear stored passwords

Specific Troubleshooting

• Login problems
• Problems accessing courses
• Problems opening files
• Problems attaching files
• Microsoft Office 2007 issues
• Chat problems
• MediaSite problems

Still having problems?

Contact the IT Services Help Desk.

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